Leslosanges.com returns policy
You have 14 days from the day you receive your Berber rug to return it.
Return shipping costs are paid by the customer.
Made-to-measure rugs (size, colours or patterns chosen by the customer) cannot be returned or refunded, in accordance with Article L221-28 of the French Consumer Code.
To return your parcel, contact us by email at: leslosanges@gmail.com
By phone:
- +33 6 52 60 96 99
- +33 7 83 78 52 54
We will tell you how to proceed.
Please note that the parcel remains your responsibility until it is safely received at our showroom in Biarritz.
We therefore advise you to insure the parcel, as any damage or loss will be borne by the customer.
As soon as we receive the returned item, Les Losanges checks that it has not been damaged or used before issuing a refund. If the rug has been damaged, soiled or used beyond what is needed to inspect it, an amount matching this loss of value may be deducted from the refund. The refund is issued within 14 days, using the payment method used for the order, once the returned rug has been received.
