Terms and Conditions of Sale
Showroom
Halle Darla, shop no. 38
14 rue des Mésanges
64200 Biarritz, France
Contact us
+33 7 83 78 52 54
+33 6 52 60 96 99
leslosanges@gmail.com
This English version is provided for convenience. In the event of any discrepancy, the French version of these terms prevails.
Article 1 – Applicable law
These terms and conditions of sale are governed by French law, and in particular by the rules applicable to distance selling.
Article 2 – Definitions and acceptance of the terms of sale
The online shop available at www.leslosanges.com is operated by LESLOSANGES.
In accordance with articles 6-III and 19 of the French Law on Confidence in the Digital Economy, we inform you that this website is published by:
LESLOSANGES SARL, registered office: 14 rue des Mésanges, 64200 Biarritz, France
SIRET: 822 234 167 00010 – Registered with the Bayonne Trade and Companies Register (RCS)
LESLOSANGES (referred to as “the Company”) sells rugs, carpets and wall and floor coverings in a specialist shop (NAF code 4753Z) and through its website, to private individuals and businesses as end customers.
These terms of sale are entered into between LESLOSANGES and any natural or legal person wishing to make a purchase through the website www.leslosanges.com.
Article 3 – Products and availability
In accordance with article L. 111-1 of the French Consumer Code, before placing an order the Customer can view the essential characteristics of the products on the LESLOSANGES website by clicking on each product.
Orders are placed online using the website’s order form (by clicking “Add to cart”).
If one or more products become unavailable after an order has been placed, the Company will inform the Customer by email as soon as possible. The Customer may then request cancellation and a refund, or an exchange, for the unavailable products. The order total will be recalculated accordingly.
Article 4 – Orders
All orders placed through the LESLOSANGES website, and all related services, are subject without reservation to these Terms and Conditions of Sale, which represent the entire agreement between the Company and the Customer, who expressly accepts them.
Orders are placed online using the website’s order form (by clicking “Add to cart”).
The order is binding on the Customer as soon as the Company receives the order form duly completed and confirmed by the Customer by clicking the “Confirm” button.
As proof of the order, the Company and the Customer expressly agree that emails, together with the automatic recording systems used on the website, shall be authoritative, in particular as to the nature and date of the order.
The Company reserves the right to refuse or cancel any order from a Customer with whom there is a dispute regarding a previous order, if it considers that the Customer is reselling the products or using them for a business activity, or for any other legitimate reason.
Any change to an order requested by the Customer can only be taken into account if it reaches the Company by email before the products are shipped. This does not apply to customised products (see article 7).
Article 5 – Prices, delivery and payment
5.1 – Prices
Prices shown in the product catalogue on www.leslosanges.com are in euros, all taxes included, and may be updated periodically without notice. The price charged is the price in force on the date of the order.
Delivery is free: no shipping costs are charged, whatever the destination country, in France or internationally. For deliveries outside the European Union, any charges that may apply at the destination, such as customs duties, import taxes or port charges, remain payable by the Customer.
During certain periods, the Customer may benefit from promotional offers on some products. These offers are announced on the website and are valid for the period indicated.
Prices include the VAT applicable on the date of the order; any change in the VAT rate will automatically be reflected in the price of the products sold by LESLOSANGES.
5.2 – Delivery
The delivery address may be different from the billing address.
Delivery is made by a carrier. LESLOSANGES cannot be held responsible for any delays caused by carriers, and such delays do not entitle the buyer to a refund of the order or to damages. In accordance with article L. 216-4 of the French Consumer Code, the risk of loss of or damage to the products passes to the Customer when the Customer, or a third party designated by the Customer other than the carrier proposed by the Company, takes physical possession of the products.
5.3 – Payment
The Customer may pay for the order using the following methods:
- by bank card (CB, Visa, Mastercard), through the secure PayPlug payment platform; or with PayPal (PayPal account, as well as the local payment methods offered by PayPal in some countries, such as Bancontact or iDEAL). Payment in 4 interest-free instalments is offered by PayPal for orders from €30 to €2,000, subject to approval by PayPal; the credit is granted by PayPal, not by the Company.
The order will only be shipped once full payment has been received by LESLOSANGES SARL.
Article 6 – Receipt of products
On receipt, the Customer (or the recipient, if different) must promptly check that the products delivered conform to the order and are undamaged (the order confirmation email being authoritative). Any reservations or observations must be complete and precise, must describe any damage accurately, and must be made within 7 days of receipt of the parcel.
Article 7 – Right of withdrawal
In accordance with article L. 221-18 of the French Consumer Code, the Customer has fourteen (14) days from receipt of the order to return, at their own expense, any product that does not suit them, following the procedure described below.
Returned products must be complete, in perfect condition and in their original packaging.
To help LESLOSANGES process withdrawal requests, Customers are strongly advised to notify their decision to withdraw either by email (“Contact us”) or by registered letter with acknowledgement of receipt to: LESLOSANGES, Halle Darla no. 38, 14 rue des Mésanges, 64200 Biarritz, France, clearly stating their contact details and order reference.
The Company does not accept parcels sent carriage forward or cash on delivery.
In accordance with article L. 221-24 of the French Consumer Code, when the Customer exercises the right of withdrawal and returns the products, the Company will refund all sums paid, including the initial delivery costs, as soon as possible and no later than fourteen (14) days after being informed of the Customer’s decision to withdraw. The Company may withhold the refund until it has received the returned products. The refund will be made using the payment method agreed with the Customer, or as a credit note.
Except where a product is defective or the wrong item was sent, any return made after the withdrawal period has expired will be refused; the products will be sent back to the Customer and will not be refunded.
Custom-made orders
In accordance with article L. 221-28 of the French Consumer Code, the right of withdrawal does not apply (unless otherwise agreed between the parties by email) to goods made to the consumer’s specifications or clearly personalised, or which by their nature cannot be returned. The Customer’s attention is therefore drawn to the fact that the right of withdrawal does not apply to products customised at their request, except in the case of a major defect.
Article 8 – Personal data
In accordance with the General Data Protection Regulation (GDPR) and French law no. 78-17 of 6 January 1978 on information technology, data files and civil liberties, as amended, personal data collected on the website is processed by LESLOSANGES, as data controller, in compliance with these texts.
Automated processing of personal data carried out through the website www.leslosanges.com complies with the requirements of law no. 78-17 of 6 January 1978, as amended.
In accordance with article 32 of that law, the user is informed that the information provided through the forms on the website is necessary to respond to their request and is intended for LESLOSANGES, as data controller, for administrative and commercial management purposes.
Article 9 – Limitation of liability
The user acknowledges having read these terms of use and agrees to comply with them.
The user of www.leslosanges.com acknowledges having the skills and means necessary to access and use the website, and having checked that the computer equipment used is free of viruses and in good working order.
LESLOSANGES does its best to provide users with accurate and up-to-date information and tools, but cannot be held responsible for errors, unavailability of features or the presence of viruses on its website.
The information provided by LESLOSANGES is for guidance only and does not exempt the user from carrying out their own additional analysis. LESLOSANGES cannot guarantee the accuracy, completeness or timeliness of the information published on its website, and the user therefore uses this information under their sole responsibility.
Should the Company be held liable for the non-performance or improper performance of its services, the total compensation shall not, by express agreement, exceed an amount equal to the price of the product that caused the damage.
